Occasionally we may need to refund money from our client account. If you send us money via Worldpay and we subsequently need to refund  some or all of that money, we will refund any money due to you after deducting any direct costs associated with the processing of your payment and the processing of the refund and taking into account any time costs and disbursements incurred  in accordance with your instructions up to the date of your request for a refund

If you need any assistance with a payment you have made please contact our Finance department on 01782 205000.